THE LEADER IN OFFICE SECURITY
We make a great first impression, and one that lasts. Paladin delivers an exceptional guest experience with excellent customer service, on-point deportment, and a desire to build rapport with building tenants they see regularly.
Our teams are engaged in the role of providing professional services to property management companies in every environment. Taking a service-oriented approach, we integrate highly trained security concierge teams with state-of-the-art security technologies. By designing security programs that improve your safety and security while providing the greatest benefit for our customers’ security spend, we drive exponential value for you.
For office and commercial high-rise environments, we offer:
- Concierge services
- 24/7 mobile support
- 24/7 operations centre support
- Integrated downtown communication between properties
- After-hours issue & maintenance support
- Special event security & ad-hoc requests
- Fire safety & business continuity
AWARD-WINNING SECURITY SERVICE
Our constant drive for improvement has seen us gain recognition for our customer service, innovation, and dedication to go above and beyond. We’ve been awarded BOMA Pinnacle and Consumer Choice awards in nearly every city we service, and have led the industry by receiving a variety of awards at the national level.
EXPERT INSIGHT INTO THE UNIQUE WORLD OF OFFICE SECURITY
Commercial office buildings require a layered approach to security that integrates customer service, technology, and training to produce the desired quality program. Paladin goes to extraordinary lengths to ensure our staff members will exceed your expectations. Through a combination of attentive management, patrol verification systems, and 24-hour operation control centres, we supervise and support our staff in ways other companies can only dream of.
- Tenants need friendly security officers who combine exceptional interpersonal skills with superior security knowledge to provide a safe, secure environment for employees and visitors.
- Property managers need a progressive security program that is based on best practices and responsive customer service.
- Building owners and asset managers need to know that their assets are protected, their risk exposure is limited, and their building’s value is improved through the use of a professional service provider.
When you use Paladin Security, you are not simply benefiting from the services of an on-site security officer, but an integrated team of protection professionals.
Hudson Pacific Properties is a real estate investment trust with 19 million square feet of primarily office buildings and studio properties on the West Coast of the United States and Vancouver.
Paladin provides outstanding customer service from well-trained people who meet our demands. They ensure their security officers are trained specifically on our site and their management support staff makes sure they are connected to our business.
KEY SERVICES FOR Office & Commercial High-Rise
Concierge & Officer ServicesIndustry leading guard services
- Parking Management
The latest technology for simplified parking management
- Property Security From Our Experts
Protect your properties with our tailored security services
- Operations Centre Services
State-of-the-art security monitoring and after-hours support
FAQs
What security services do office buildings require?
Office buildings and commercial properties typically require a layered security program that supports both safety and tenant experience. Common office security services include front desk or concierge security, visitor management, access control, wayfinding, after-hours security coverage, maintenance escalation support, lobby monitoring, mobile patrol, special event security, fire safety support, and business continuity procedures. For multi-tenant office towers, security officers often act as the first point of contact for tenants, employees, contractors, and visitors while helping property teams manage daily operations and respond to incidents quickly.
What security challenges do office and commercial buildings face?
Office and commercial buildings face security challenges related to unauthorized access, trespassing, loitering, vandalism, theft, after-hours activity, tenant safety concerns, emergency response, and visitor management. Multi-tenant properties can also experience risks tied to tailgating, contractor access, parking areas, vacant suites, stairwells, loading zones, and high-traffic lobbies. A proactive commercial security program helps deter unwanted activity, supports tenants and visitors, identifies issues early through patrols, and ensures property management teams receive clear incident reporting and timely escalation.
How does concierge security support tenant engagement in office buildings?
Concierge security supports tenant engagement by combining professional security awareness with a welcoming, service-oriented presence. In office and commercial properties, concierge security officers greet visitors, assist tenants, support access control, respond to questions, and help create a safer, more positive building experience. Proactive engagement creates a welcome environment for tenants and visitors, while discouraging unwanted activity.
What are the benefits of concierge security for commercial properties?
Concierge security helps commercial properties improve first impressions, strengthen visitor experience, and maintain a professional front-of-house presence without compromising safety. Trained officers can monitor lobbies, verify access, manage incidents, and communicate effectively with property management, tenants, contractors, and guests. Proactive engagement creates a welcome environment for tenants and visitors, while discouraging unwanted activity
How can office security teams help with after-hours issues and maintenance support?
Paladin’s office security teams can provide after-hours issue and maintenance through our Operations Centre by monitoring building systems, responding to tenant concerns, escalating urgent maintenance requests, coordinating with property teams, and documenting incidents. Some properties may consider supplementing with mobile patrol for after-hours coverage. This helps ensure that issues are managed promptly and escalated appropriately, even outside regular business hours.