Home Security Guides

Below are the PDF versions of instruction manuals for the most common alarm panels. If you have a problem with your alarm system, and would like to try to troubleshooot it yourself, just determine which alarm panel you have, then download its operational instruction booklet from this page.

Having trouble figuring out the manufacturer's name and panel type? They're usually listed on the control panel itself. Your keypad also lists the manufacturer's name.

We are always available to help Paladin customers. Just contact us.

VISONIC SYSTEMS
Visonic Power Max

Security system design and consulting

In order to design the most effective security system, we first determine your goals and needs. Then we present a customized set of options, costs and specific strategies for a supported, well maintained system. And after sign-off, we do extensive testing and training.

Paladin works in thorough ways. We provide turnkey solutions, take a holistic approach, work in partnership with you throughout, and even train your staff to make sure every part of the security systems strategy is effectively implemented.

Security system installation and service

Unlike other companies, our trained technicians install and service all of our equipment. And we have a service support desk staffed by personnel with superior technical product knowledge who provide real-time advice.

Customized security officers

We know from our experience that providing the best security is about having the right people for the specific job and environment. At Paladin, we don’t believe a guard is a guard, but practice strategic staffing, where we determine the specific mix of skills and attributes needed for the each position.

We invest considerable time and resources into recruiting right. Superior people want to work with a superior company — one that cares about quality, treats their people well and offers personal growth and advancement — so we are fortunate to receive many applications. We then use our stringent hiring to processes filter out the most ideal candidates, which is approximately one successful new hire out of twenty applications.

Training is what differentiates us, and it’s why we lead the industry. Once we have the right candidates on board, we start by conducting extensive pre-employment training and certification for each new staff member, which surpasses all legislative and regulatory requirements and standards across the country. Each Paladin security officer then undergoes pre-assignment training and site training unique to each position and its respective industry. In total, we provide 35 different courses through our University of Paladin, including ongoing training.

To ensure our people continue to perform above expectations, we have a multi-faceted field management model and provide various employee support programs.

GPS-enabled mobile patrols

We have the largest mobile emergency response fleet in the industry, with trained, licensed and bonded emergency response officers. Our mobile patrols can keep any type of building and premises safe. Our personnel can perform fixed-time and or random checks to look for unusual activities or problems, which can keep you and your property secure; in one patrol of high-rise under construction, we discovered a leaking pipe, which saved the client hundreds of thousands of dollars.

24/7 security system monitoring and response

Paladin has the most state-of-the-art technology and advanced central monitoring stations in the country, with multiple back up systems in place. Unlike other security companies that contract out to a third party, we operate our own alarm and remote video monitoring stations across Canada. That means you benefit from a faster response to all of your alarm signals. Our stations meet and exceed the highest industry standards through our ULC AA listing and our CSAA 5 Diamond certification.

Loss prevention

The most effective loss prevention happens when there is a strategic plan and skilled officers. In our approach, we review all analytics, investigate the specific conditions in each store or facility, examine product loss areas and product placement locations, create a plan using a variety of proven tools and approaches, bring in highly trained guards to implement the strategy and, of course, intervene in the case of a theft.