Retail & Mall

Paladin understands that a shopping mall is more than businesses and a building; it’s the social hub of the community. A security officer is often the guest’s first contact and needs to embody the culture and provide exceptional customer service.

We provide our officers with interpersonal and communications training to give them the public relations skills necessary to excel in their roles. And our strategy integrates customer service with security: we position security officers near directories, for example, and have them escort guests to their destination while performing a patrol.

But while officers often spend a significant amount of time on guest relations, security is paramount, and the officer needs to be able to handle an emergency, theft or lost child situation with utmost expertise and care. That’s why we always start with a customized, overall security strategy for the property, and also back our officers with on-site management which ensures an immediate, 24-hour response in the event of an emergency. That’s unique to Paladin.

We’re here to create a welcoming and safe environment for shoppers, which in turn, means they’re more likely to return and shop.

Customized security officers

We know from our experience that providing the best security is about having the right people for the specific job and environment. At Paladin, we don’t believe a guard is a guard, but practice strategic staffing, where we determine the specific mix of skills and attributes needed for the each position.

We invest considerable time and resources into recruiting right. Superior people want to work with a superior company — one that cares about quality, treats their people well and offers personal growth and advancement — so we are fortunate to receive many applications. We then use our stringent hiring to processes filter out the most ideal candidates, which is approximately one successful new hire out of twenty applications.

Training is what differentiates us, and it’s why we lead the industry. Once we have the right candidates on board, we start by conducting extensive pre-employment training and certification for each new staff member, which surpasses all legislative and regulatory requirements and standards across the country. Each Paladin security officer then undergoes pre-assignment training and site training unique to each position and its respective industry. In total, we provide 35 different courses through our University of Paladin, including ongoing training.

To ensure our people continue to perform above expectations, we have a multi-faceted field management model and provide various employee support programs.

GPS-enabled mobile patrols

We have the largest mobile emergency response fleet in the industry, with trained, licensed and bonded emergency response officers. Our mobile patrols can keep any type of building and premises safe. Our personnel can perform fixed-time and or random checks to look for unusual activities or problems, which can keep you and your property secure; in one patrol of high-rise under construction, we discovered a leaking pipe, which saved the client hundreds of thousands of dollars.

Security system design and consulting

In order to design the most effective security system, we first determine your goals and needs. Then we present a customized set of options, costs and specific strategies for a supported, well maintained system. And after sign-off, we do extensive testing and training.

Paladin works in thorough ways. We provide turnkey solutions, take a holistic approach, work in partnership with you throughout, and even train your staff to make sure every part of the security systems strategy is effectively implemented.

Security system installation and service

Unlike other companies, our trained technicians install and service all of our equipment. And we have a service support desk staffed by personnel with superior technical product knowledge who provide real-time advice.

24/7 security system monitoring and response

Paladin has the most state-of-the-art technology and advanced central monitoring stations in the country, with multiple back up systems in place. Unlike other security companies that contract out to a third party, we operate our own alarm and remote video monitoring stations across Canada. That means you benefit from a faster response to all of your alarm signals. Our stations meet and exceed the highest industry standards through our ULC AA listing and our CSAA 5 Diamond certification.

Loss prevention

The most effective loss prevention happens when there is a strategic plan and skilled officers. In our approach, we review all analytics, investigate the specific conditions in each store or facility, examine product loss areas and product placement locations, create a plan using a variety of proven tools and approaches, bring in highly trained guards to implement the strategy and, of course, intervene in the case of a theft.

Arm/disarm notification

We can automatically alert you via text or email when your kids arrive home from school or when the plumber leaves.

If you have a home security camera, you can also receive an image or video clip of the person entering or leaving your premises.

Access control systems

We provide access and intrusion detection systems that offer the best protection. Only Paladin offers complete, end-to-end service: we design, implement, install and service our systems, which means more efficiency, security and convenience for you.

Card systems are more cost effective than traditional locking systems. Most businesses recognize the costs of re-keying, for example, but with a card, a client can simply cancel an individual user. In addition, our access control systems can provide detailed information for workforce time management.

We can maintain your access system remotely, including adding and deleting users, controlling lock and unlock times, backing-up the database and performing system diagnostics. This eliminates the need for on-site computer staff to maintain your system.

Wireless technology alarm systems

In these systems, which are now just as reliable as traditional wired systems, all devices are battery-powered and connected wirelessly. Basically, with wireless systems, you don’t need to run wires from the devices back to your alarm panel. This reduces the cost of installation and increases the portability and versatility of the system.

Wireless devices are available for all kinds of systems, including door and window sensors, motion detectors, glass break sensors, smoke detectors, CO2 detectors, water and temperature sensors.

Downtown Integrated Security Community

We have developed a program where the security officers in different buildings within a downtown area use state-of-the-art technology to communicate with each other and share information about threats. Led by a designated security manager, the program provides a centralized hub of intelligence where highly-trained security professionals provide each other with around-the-clock support. This program has a proven track record of reducing incidents and crime and saving our clients money.

High-tech monitoring centres

We have state-of-the-art centres across the country. We take your security seriously, and have back-up systems in place. We also have redundant stations, which enable us to operate from alternate locations in order to maintain total continuity of service.

False alarm reduction

False alarms are both expensive and time consuming. We track the instances of alarms and alarm response dispatches in order to pinpoint the frequency and causes of false alarms and associated costs. Then we work with you to eliminate these causes, which saves you money on false alarm penalties and emergency response fees.

Water, flood and leak detection

We install and monitor the most effective systems to detect water, flood and leak for both residential and commercial applications.

Temperature control monitoring

We install and monitor the most effective temperature control systems for protection against freezing pipes or over-heated server rooms.

Security escorts

After-hours security escorts protect your staff coming from or going to their vehicles.