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ISO 9001 Certification ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include

a set of procedures that cover all key processes in the business;
monitoring processes to ensure they are effective;
keeping adequate records;
checking output for defects, with appropriate and corrective action where necessary;
regularly reviewing individual processes and the quality system itself for effectiveness; and
facilitating continual improvement

ISO 14001 is the international specification for an environmental management system (EMS). It specifies requirements for establishing an environmental policy, determining environmental aspects and impacts of products/activities/services, planning environmental objectives and measurable targets, implementation and operation of programs to meet objectives and targets, checking and corrective action, and management review.

Five Diamond Certification The Central Station Alarm Association (CSAA) is a trade association representing providers, users, bureaus, and other agencies of UL-Listed and/or FM-Approved Central Station protection services

CSAA Five Diamond Program

What is the Five Diamond Program?

The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because:

It signifies five points of excellence:

1) Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM.

2) Commitment to the highest levels of customer service.

3) Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.

4) Commitment to raising the industry standards through CSAA membership and participation in its activities.

5) Commitment to reducing false dispatches.